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Frequent Asked Question FAQs

For immediate assistance, please email us at help@vidacleaners.com or send a message via WhatsApp for a quick response. Our team is ready to help you with any queries you may have

Yes, we welcome you to discuss your cleaning preferences directly with us. Simply fill out the contact form on our website, and a member of our team will call you to discuss your requirements in detail.

Your satisfaction is our priority. If you're not completely satisfied with our cleaning service, please contact us within 24 hours of the service completion, and we will make arrangements to address any issues

We value your feedback! After your cleaning service, we'll send you a feedback form via email, or you can provide your thoughts directly through our website's contact form.

To reschedule your cleaning appointment, please notify us at least 24 hours in advance via our email help@vidacleaners.com or through WhatsApp to avoid any cancellation fees and to arrange a new time slot

If you believe you have lost an item or found something left behind by our cleaning team, please reach out to us immediately through our support email or WhatsApp, and we will assist you in resolving the matter promptly