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We accept All debit and credit cards based on Visa, master card, American Express, Discover, JCB, and Diners Club.
Your card will be charged 24 hours before your scheduled cleaning service. It will help our cleaner and you to get a confirmed and timely cleaning service.
No, we will only charge you 24 hours before your scheduled cleaning that you did with our online booking form so that the next day, you get cleaner at your home and you get spotless cleaning with peace of mind.
Yes, 100% we do not use hidden tactics like getting service for 19$ and then being with us for the next six months, and if you cancel, you have to pay a deposit. We don't use this type of shady technique like other market players. We will only charge you what you get in your booking summary and email. Our tailor made services are for your ultimate benefit without hidden pricing. We are crystal clear in pricing with our customers, and customer satisfaction is our priority.
Yes, We do offer a recurring cleaning service. Please select your desired regular model from our booking form in step 3. We offer a twice-a-week, weekly, every two weeks, every three weeks, Monthly, and half-yearly service, and the best thing is that you can cancel any time!
Just send us an email at billing@vidacleaner.com. We will cancel your subscription as soon as possible, but you will be impressed by our services, and we know you will never leave us.
No, we don't charge you anything else. You have to pay 2.9% to your card payment Processor (we have no link with it)
Yes, your card and payment details are 100% secure with 256-bit SSL encryption by the world's best payment processor, Stripe, and it is also 3d secure, so absolutely feel free and safe.
No, we don't, as it is in the hands of Stripe (the world's best payment processor), which is 3D Secure and encrypted. Also, Californian law doesn't allow any service provider to save customer details.
It depends upon you. If you want to support our hard-working cleaners we have a tip section in our booking form you can give a tip there.
Yes, we do offer special for recurring services up to 20% off.
Yes, you will receive it in your email as a booking summary.
In a one-time service, we will only charge you for a single payment. In recurring service, you will be charged 24 hours before your cleaning date. It will protect our cleaner from any loss, and we will also get a confirmation from your side.
We have a rigorous selection process that includes background checks, reference checks, and in-person interviews to ensure we refer only the most reliable and top-rated cleaning professionals.
Yes, all cleaners referred by our agency must be insured and bonded to provide peace of mind and protection for our clients.
Cleaners we refer undergo a thorough vetting process, which includes training on cleaning best practices, safety protocols, and customer service excellence.
We strive to accommodate requests for specific cleaners for recurring services, as we understand the importance of consistency and building a rapport with your cleaner.
Your satisfaction is our priority. If you're not happy with the work performed, please get in touch with us within 24 hours, and we will make arrangements to address any issues or refer a different cleaner for your next service.
The cleaners we refer to can use eco-friendly and non-toxic cleaning products upon request in our booking form to ensure the safety of all members of your household, including pets and children.
In the rare case of a no-show, please get in touch with us immediately. We will work quickly to refer a replacement cleaner and reschedule your cleaning appointment as soon as possible.
Yes, cleaners are flexible to handle special requests or areas that require extra attention. We recommend discussing your needs in the additional information section of our booking form (step 3) when scheduling your appointment to ensure the cleaner is well-prepared.
We understand the importance of punctuality and clear communication. We have scheduling systems in place to minimize such inconveniences and ensure that appointments are honored.
We hold our cleaners to the highest professional standards. Any instances of rudeness or inadequate cleaning are addressed promptly, and we strive to provide consistent, respectful, and thorough service.
You'll need to provide basic personal details, your home type and size, the number of full and half bathrooms, and select any of our 20+ additional cleaning services that meet your needs.
Please provide an accurate estimate of your home's square footage and the number of rooms to ensure we allocate the right amount of time and resources for your cleaning.
Homes more extensive than the average size may incur additional fees. Please get in touch with us so we can provide a precise estimate based on your information.
You can add services such as wastebasket disinfection, pet area cleaning, inside appliance cleaning, and more. Each service is listed with the option to add it to your booking.
Yes, we offer both same-day cleaning and Sunday Service options for your convenience, subject to availability.
Absolutely; for move-in/move-out cleanings to ensure your space is ready for the next chapter, please select move-in move-out extra in the third step of our booking form.
We offer eco-friendly green cleaning products as an alternative. There may be a small additional charge, which you can view and select during the booking process in the third stage.
If you add laundry service to your booking, please provide instructions for washing and any special care items. Note that this service may extend the cleaning time.
You can add a note for particular attention areas like door frames and baseboards when booking your service.
You can cancel or reschedule your appointment up to 24 hours before the scheduled time without any penalty. For last-minute changes, please check our policies FAQs.
We provide flexible recurring cleaning schedules to fit your needs, including weekly, bi-weekly (every two weeks), tri-weekly (every three weeks), and monthly services.
Enjoy a 10% discount for weekly cleanings, 5% off for bi-weekly and tri-weekly services, and 5% off for monthly cleanings. Choose our 6-month weekly cleaning package to receive a substantial 20% discount.
Yes, you can adjust the frequency of your cleaning subscription by contacting us at least 48 hours before your next scheduled service.
If you need to skip a scheduled cleaning, please inform us at least 48 hours in advance on our support page or email support@vidacleaners.com. We'll pause your subscription and reschedule your cleaning without affecting your discount.
You are billed for each service 24 hours before it occurs. For our 6-month weekly package, you can pay upfront for the 20% discount or be billed weekly.
You can cancel your recurring service with no penalty by providing a 30-day notice. For more information, please review our detailed cancellation policy.
The 6-month weekly package is designed to offer you a significant discount for a longer commitment. If your circumstances change, please discuss your options with our customer service team.
Subscribing to a recurring cleaning service ensures your home is consistently clean, provides peace of mind, and offers you cost savings with our discount structure.
Signing up is easy! Please choose your preferred frequency on our booking page, select any additional services you need, and check out. Your discounts will be automatically applied.
Your satisfaction is our priority. If you’re unhappy with any aspect of your cleaning, please email us at support@vidacleaners.com or reach us via WhatsApp for a prompt response. You can also use our support ticket form at the bottom of our website. We’ll work with you to resolve the issue swiftly.
If there’s an issue with your cleaner, please get in touch with us immediately through our support channels. We take your feedback seriously and will take appropriate steps to address your concerns.
In the rare event of damage, please notify us within 48 hours of the service. We will review the incident and provide a resolution per our damage policy.
Indeed, if you would like to request a different cleaner, contact us, and we will accommodate your preference for your next scheduled cleaning.
If your cleaner fails to arrive, please reach out to us via WhatsApp for the quickest solution, or email us at support@vidacleaners.com, Or fill out our support ticket form, which you can find in the menu of our website bottom. We will take immediate action to reschedule your appointment at your convenience.
We welcome your feedback! After your cleaning, you’ll receive a follow-up email where you can rate your service and provide comments. Alternatively, you can contact our support team directly.
Our customer support team is available to assist you during business hours. For urgent after-hours support, WhatsApp is the best channel to reach us.
For any billing or payment-related queries, email us at billing@vidacleaners.com, and we will provide you with assistance to resolve the issue.
For special requests or instructions, please inform us ahead of your cleaning via the booking form additional information section.
To modify or cancel your appointment, please get in touch with us at least 48 hours in advance through our support email or WhatsApp to avoid any cancellation fees.
All our current offers are listed on the offers page, accessible through the footer menu on our website.
To redeem an offer, enter the promotional coupon code at checkout. The discount will be applied to your total amount due.
Typically, offers cannot be combined with other promotions or discounts. Please refer to the specific terms and conditions for each offer.
Offers may be specific to certain services or service frequencies. Check the terms and conditions on our offers page for details.
If you forgot to apply for a valid offer at checkout, don't hesitate to contact our support team support@vidacleaners.com. We'll do our best to adjust your billing accordingly.
No, At one single time, one offer is applicable, but if you want to change your current offer to a new one, don't hesitate to contact us at Support@viacleaners.com.
We release new offers periodically, especially during festive seasons and special occasions. Keep an eye on our offers page or sign up for our newsletter to stay updated.
You can purchase a gift card directly from our website. Select the amount you wish to gift, provide payment, and we'll send a unique coupon code to your chosen recipient.
Yes, if the gift card value exceeds the cost of the cleaning service, the remaining balance can be used for future benefits until the total value has been redeemed.
Our gift cards do not expire. They can be used anytime, making them the perfect gift for any occasion.
Upon purchase, we'll send the gift card code to the recipient's email address or you directly if you prefer to deliver it personally.
Absolutely! You'll have the option to include a personal message when purchasing the gift card.
To cancel your subscription, please contact our subscription team at our support email: subscriptions@vidacleaners.com or through our support ticket form. Cancellation terms will depend on your subscription type.
If you cancel a six-month subscription, we will charge back the discount received during the subscription period and terminate the service immediately.
For weekly subscriptions, we will charge the amount equal to the discount provided for the subsequent two cleanings upon cancellation.
Yes, for cancellations of bi-weekly(every two weeks), Tri-weekly (every three weeks), and monthly subscriptions, we will charge the discount amount of your next scheduled cleaning.
Cancellations within 24 hours of your scheduled cleaning will incur a 10% charge of the billed amount.
Yes, cancellations within 12 hours of the scheduled time will incur a 25% fee, and those within 6 hours will incur a 40% fee.
You can reschedule your cleaning free of charge by notifying us at least 24 hours before your booked time.
Please reschedule 24 hours in advance to avoid the exact charges as a cancellation.
If your coupon code is not working fine, don't hesitate to contact our support team via email at support@vidacleaners.com, message us on WhatsApp, or fill out a support ticket form on our website for assistance.
Our system only allows one coupon code per booking. If you have multiple codes, please choose the one that offers the best benefit for your current service needs.
A coupon code may only work properly if it has expired, if it's been entered correctly, or if it does not apply to the specific service you've chosen. Make sure to check the terms and conditions of the coupon.
Yes, all our coupon codes have an expiration date. Please check the specific details provided with the coupon to ensure it's valid.
Stay updated with our latest promotions and coupon codes by subscribing to our newsletter, checking our website regularly, or following us on our social media channels.
If you forgot to apply a coupon code when booking, contact our support team immediately via email at support@vidacleaners.com, message us on WhatsApp, or fill out a support ticket form on our website for assistance. We'll see what we can do to adjust your booking accordingly.
No, our coupon codes have no cash value and cannot be exchanged for cash. They can only be used to discount the applicable service.
Typically, coupons cannot be applied after a booking is completed. However, we understand mistakes happen, so please get in touch with our support for potential adjustments.
Some coupon codes may have specific restrictions, such as being valid only for particular services or first-time bookings. Please check the details of the code.
Absolutely! We provide pre-event and post-event cleaning services to ensure your venue is spotless for your guests and comfortably clean after the festivities. Contact us at help@vidacleaners.com, on WhatsApp, or fill out our contact form on the website to secure your booking.
Yes, we offer gentle and thorough cleaning services designed to accommodate the needs of elderly individuals, ensuring their living space is safe and hygienic. For specialized arrangements, please email us at help@vidacleaners.com or use our WhatsApp service.
For expectant mothers, we recommend our eco-friendly cleaning option to ensure a non-toxic and safe environment, minimizing any risk of exposure to harsh chemicals. Contact us for details on customizing this service for your needs.
Certainly! Our fall and spring cleaning services include a comprehensive deep clean to address the specific needs of each season, refreshing your space thoroughly. Book your seasonal cleaning by contacting us via email or WhatsApp.
Our home sale prep service focuses on making your property pristine and ready for showings, helping you make the best impression on potential buyers. Get in touch with us to discuss and schedule your service.
Yes, we provide customizable cleaning options to create a clean, sterile, and restful environment for those recovering from surgery or medical procedures at home. Contact us to tailor a cleaning plan to your specific needs.
New parents have enough to worry about, so we offer special cleaning packages to help them enjoy their time with the new addition without the stress of cleaning. Please email us at help@vidacleaners.com or message us to gift a cleaning package.
We understand that life can be unpredictable. Contact us for our same-day cleaning service availability, and we'll do our best to accommodate your urgent request.
Yes, you can gift any of our cleaning services. It's a thoughtful way to show you care, whether for a busy friend, a family member in need, or someone who needs a break. Secure your gift by contacting us at help@vidacleaners.com.
Vida Cleaners is the real deal. They're punctual, professional, and my house looks incredible. I'm thrilled with their service.
I had a big event coming up, and Vida Cleaners saved the day. They did a deep clean, and my house sparkled. I'm definitely going to hire them again!
I was skeptical about hiring a cleaning service, but Vida Cleaners changed my mind. They're like cleaning fairies who magically transform my place. Now, I can spend more time with my kids!
I used Vida Cleaners for my apartment, and wow, they did an amazing job! My place was spick and span, and I didn't have to break the bank for it. I'm a fan!
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